Telecom services provide the platform for necessary data to be exchanged electronically – whether that be through wireless or wired infrastructures. This helps firms communicate more effectively with their customers and provides them with the ability to provide excellent customer service – and in today’s digital era, telecoms have never been so valuable for a business’s success and continuity.
When you receive a call or email at your estate agency, it’s vital that you answer it as soon as possible. It could be someone enquiring about a viewing or even a client wanting an update. As we all know, buying or selling a house can be a very overwhelming and stressful situation, so ensuring that communication runs smoothly between you and your clients is essential.
But how can utilising your telecoms boost your sales?
· You can keep in touch with your clients
In your line of work, it’s natural that you and your team will be spending a lot of time out of the office conducting viewing and having meetings with your clients. Having a reliable telecoms service will not only improve your response times and lead to happier, more informed clients but a good communication set up will allow your team to be available to book in viewings, schedule appointments and answer queries always.
This will lead to higher volumes of sales and will place you ahead of your competition, in terms of customer service.
· You can offer virtual viewings
Telcom services and remote working come hand in hand, as one application that is becoming more and more popular in the estate agent’s world is offering virtual viewings to clients. High-quality photos are the bare minimum in a competitive market, but initiative agents are already moving at a fast pace to offer virtual property tours.
One major benefit of this is being able to view 24 hours a day, 7 days a week, allowing buyers to view multiple homes efficiently, in their own time. Naturally, no buyer will make a purchase without visiting first, but the technology offers flexibility for both you and your client increasing the possibility of a customer finding their ideal home and increasing your sales.
· Providing high quality customer service
More and more customers are bypassing the traditional customer service channels like phone and email and instead are opting to use more modern forms of communication like live web chats. This not only always provides easy communication for you and the customers, as most people have access to the internet, but it also helps clients who may not be able to talk on the phone due to work commitments. It also offers easier collaboration and can save a lot of time in the long run.
So how can SWIC help…?
Unlike the bigger broadband providers, SWIC takes the time to listen to your specific circumstances in order to develop a tailored, integrated solution for your agency, your clients and your new customers.